L9 Establishing Leadership through strategic Internal Communication

This chapter teach us to assess internal communication effectiveness,establish effective internal communication,use missions & visions to strengthen internal communication,design 7 implement effective change change communication with internal employees.

L10 Leading thotough Effective External effective External Relation

In this chapter we learn develop an external relations stratedy, build & maintain a positive corporate image, work with meddia,handle crisis communications.
Every company will face theIn this chapter crisis. It shows that positive relationship with the media can make it easier in managing the crisis. The chapter also shows guidelines to help companies respond appropriately. To conclude, companies must link all communication activities to ensure they have developed coherent images and a consistency of posture internally and externally.

N5Using graphics & power paints for a leadeship Edge

In this chapter, leaders need to know recognize when to use graphics to improve presentation and documents that help reinforce the message, provide a road map to the struture of a presentation, illustrate relationships or concepts visually, support assertions, emphasize importatnat ideas, and maintain and enhance interest. This chapter focuses selecting and designing effective for data charts to add to presentation and document, leaders should to represent data ethically, creating meaningful and effective text layouts, employing fundamental graphic content and design principles with conveying messages clearly and effectively, selecting the most effective colors and fonts.
Leaders have learned making the most of powerpoint as a design and presentation tool will be success if leaders can create their own. Considering decide on layouts and templates, creating documents using powerpoint, inserting grahps and other objects andusing animation.

N4 Developing & Delivering Leadership Presentations

In this chapter, we will learn about how to plan your presentation, including developing a communication strategy, prepare a presentation to a chieve greatest impact, present effectively and with greater confidence. This chapter applies the tolls and techniques how to use language effectively to the art of public speaking. The provides and approach will to move through each step strate gically so that can deliver any type of presentation with confidence.

L3 Using Language to Achiev a Leadeship purpose

The beginning part of the chapter clearly and briefly explains the four main objectives that we should take into account in order to achieve leadership purposes.1. Achieve a positive ethos through tone and style;2. Communicate in a style that is clear and concise;3. Use business language correctly;4. Employ efficient editing techniques

L2 Creating Leadership Documentats

This chapter give us knowledge to select themost effective written communication medium, create individual,organize document content coherently, conform to content and format expectations in correspondence,include expected contents in reports and format business documents effectively.
However, it also discusses how to make the documents clear to an audience by using a logical structure and effective organization and by making sure that these documents conform in content and format in correspendence and the formating business documents effectively.

L1 DEVELOPING LEADCOMMUNICATION STRATEGYERSHIP

This first chapter teach us about the ideas to establish a clear communication purpose,develop our comunication strategy, analyze our audiences and organize witten & oral communication effectively.
Using a strategy framework we have to create an action plan.We have to consider adequetly purpose ,mesage ,medium, spokeperson, timing, audiences and feedback to establish the comunicaton.
Analyzing audience it is very important, leaders should to know level of audience that they have different experience and knowledge to help decide approach to audience. They maybe analyze with expertise table, decision-making style or question to clarify audience and organizational context. After readers already conduct audience analysis and create a strategy, they have to organize written and oral communication effectively, they can use the Pyramid Principle or Storyboard for a presentation.

N12 Best practices in Negotiation

Negotiation is a part of our daily life so this chapter teach us how we can do best deal with surrounding negotiation.
There some key road way to improve the negotiation skills which are as follows:
1.Be prepared
2.Diagnose the fundamental structure of the negotiation
3.Identify and work the BATNA
4.Be willing to work away
5.Master paradoxes
6.Remember the intangibles
7.Actively manage coalitions
8.Savor and protect your reputation
9.Remember the rationality and fairness are relatives
10.continue to learn from the experience

N11 Internationaa & cross-cultural Negotiation

In this chapter we learn that in this globalization era how we have to act with various aspects of a growing field of negotiation that explores the complexities of internatioan and cross cultural negotiation .
Thre are some important factors which influence the international negotiation as following:
1.political and legal pluralism
2.International economics
3.Foreign goverments and bureaucracies
4.Instability
5.Ideology and culture

N10 Multiple parties & Teams

This chapter teach us to undestand how the negotiation process changes when there are more than two parties at the table simultaneously.
We learn how dynamic changes when groups,teams and task forces have to present individual views and come to a collective agreement about a problem,plan or future course of action.

N9 Relationships in Negotiation

In this chapter we learn about the important ,process, and rules of relationship in negotiation.Realatioship is a play key role to reach i in the destination of negoation

Much of negotiation theory and research is based on what we have learned in experimental research setting ,consisting, of two negotiator who don't know each other ,donot expect to deal with each other in the future and engaged in a market transcation over price and quantity.So relationship is a main key to succeed a negotiation.

N5Perception,Congnition & Emotion

This chapter teachs us about the important of perception, cognition and emotion in a negotiation. It also presents perception process and four types of distortions which are stereotyping, halo effects, selective perception and projection. The chapter also describe how to manage misperception and cognitive biases in negotiation, how mood and emotions affect negotiation

N6 Communication

In this chapter we have considered elements of the art and science of communicatin that are the relevent to understanding negotiations .
We first addressed what is communicating during negotiation .Rather than simply being an exchange of preference solutions ,negotiation covers a wide rangingnumber of topics in enviroment where each party is trying to infulence the other .This was followed by an exploration of three issues related to how people communicate in negotiation ;the use of language ,non verbal communication and the selection of a communication channel.
In the final two sections of the rchapter we discussed how to imp;rove communication in negotikation considerations at the close of negotiation

N4 strategy &planning

This chapter teach to planning in negotiation to achiev the goals.This chapter informs us about strategy and planning the negotiation. First, negotiator has to understand one’s key issue that he has to work on. Negotiator has to know the limit of how far the deal can go and is there other way he can go if the deal doesn’t work. Clear the target and set the opening point. Then the negotiator has to learn the other party target, strategy, drive, limit, and ability. After that, plan the process by all the information. The last, define program and duty for both party.

N3strategy & tactics of intregrative negotiation

This chapter teach. us about the fundamental structure of inrtegrative negotiation.
The chapter start with a start on overview of the integrtive negotiation process.Negotiatiors must attempt to probe below the surface of the other party's position to discover his or her underlying needs. They must create a free and open flow of information amd use their desire to satisfy both sides as a guide to structure their dialogue. If negotiators do not have this perspective if they approach the problem and "opponent" in win-lose terms - integrative negotiation connot occur. For successful negotiation: some form of shared or common goals, faith in one's ability to solve problems, a belief in the validity and importance of the other's position, the motivation and commitment to work together, trust in the opposing negotiator, the ability to accurately exchange information in spite of conflict conditions, and an understanding of the dymamics of integrative negotiation. If the parties are not able to meet these preconditions successfully, they will need to resolve challenges in these areas as the integrative negotiotion evloves.

N2Strategy & tactis of distributive bargaining

In this chapter we learn to exmmined the basic framing of competitive or distributive bargainig situations and the some of the strategies and tactics .
There are three reasons that every negotiator should be familiar with distributive bargaining. First, negotiators face some interdependent situations that are distributive, and do well in them they need to understand how they work. Secoun, because many people use distributive bargaining strategies and tactics almost exclusively, all negotiators need to understand how to counter their effects. Third, every negotiation situation has the potential to require distributive bargaining skills when at the "claiming value" stage. Understanding distributive strategies and tactics is important and useful, but negotiators need to recognize that these tactics can also be counterproductive and costly. often they cause the negotiating parties to focus so much on their differences that they ignore what they have in common. The discussion of strategies and tactics in this chapter is intended to help negotiatiors understand the dynamics of distributive bargaining and thereby obtain a better deal.

N 1 Nature of negotiation

In this first chapter we learn the basic meanings,nature,characteristics of conflict in negotiation.As well we easily understand that how many variety of negoatiation occurs in our daliy life from the example of Joe & Sue Carter .
As per this chapter there are four key elements of the negotiation process:managing interdependence,engaging in mutual adjustment,creation or claming value and managing conflict.
Chapter one basically discusses about the nature of negotiation. It focuses the four elements of the negotiation process. The study of these four elements is necessary in the understandingof how the negotiation works. The four elements are mainly interdependence, mutual adjustments, value claiming and value creation and conflict. Interdependence is one of the characteristics of negotiation that basically pertains to the situtation that the parties need each other to achieve objectives and outcomes, in other words they must coordinate with each other. Mutual adjustment is about how to handle differences of both parties. This is necessary for the parties to understand each others goal and objectives. Value claiming and creation is the reason why negotiation exists. There is a need to be fulfilled and negotiation takes place in order to achieve their goals and claim the value of what they are pursuing. Conflicts are common in the negotiation process because of interdependent relationship, misinterpretation and misunderstanding. This chapter discusses when and how conflicts occur and how to manage it. A good example was provided in this chapter. The situation of Joe and Sue Carter shows how do often theyotiate in theiryevery day life and how they might have approached to certain situations differently during the day.
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